{"id":5301,"date":"2018-06-12T02:45:39","date_gmt":"2018-06-12T02:45:39","guid":{"rendered":"https:\/\/www.truehost.co.ke\/support\/?post_type=ht_kb&p=5301"},"modified":"2024-06-07T13:03:55","modified_gmt":"2024-06-07T13:03:55","password":"","slug":"what-to-do-if-your-website-wont-load-because-of-cache","status":"publish","type":"docs","link":"https:\/\/www.truehost.com\/support\/knowledge-base\/what-to-do-if-your-website-wont-load-because-of-cache\/","title":{"rendered":"What to do if your website won\u2019t load because of cache"},"content":{"rendered":"

Have you ever attempted to access your website after a short while of inaccessibility and the site won\u2019t just display the content? Instead, your website displays a Server not found<\/i> error and even after having the issue fixed, the site still won\u2019t work.<\/p>\n

<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Well, to get around this, there are two things you need to understand. The first is that, your browser caches information on the links accessed. That way, instead of fetching the web pages all the way from the servers, the browser loads your site from cache memory after first time loading from the servers. The second thing is that, your ISP also caches website information. This is especially so for 301 redirects. The ISP will cache the information for roughly 24 hours. This way, when you access a website, it is loaded from the ISP\u2019s cache instead of fetching the content from servers.<\/p>\n

This of course increases web site loading speeds, but the downside is that, cache links may be outdated or inaccessible at the moment. So let us have a look at how we get around the error.<\/p>\n

Step 1: Clear your browser cache<\/b><\/p>\n

Firefox<\/p>\n

To clear browser cache in Firefox,<\/p>\n

1. Click the three line M<\/b>enu<\/b> icon on your browser. \"\"<\/p>\n

2. Click on Options. <\/b>Some versions call this Preferences<\/b><\/p>\n

3. Go to Advnaced >> Network<\/b><\/p>\n

4. Under Cached Web Content<\/b>, Click Clear Now<\/b><\/p>\n

Chrome<\/p>\n

To clear browser cache in Chrome,<\/p>\n

1. At the top right, click the three bar Menu<\/b> icon.\u00a0\u00a0\u00a0\u00a0\"\"<\/p>\n

2. Click More tools Clear<\/b> browsing data.<\/p>\n

3. At the top, choose a time range. To delete<\/b> everything, select All time.<\/p>\n

4. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.<\/p>\n

5. Click Clear<\/b> data.<\/p>\n

Step 2: Clear DNS cache<\/b><\/p>\n

If the first step didn\u2019t solve your issue, do the following:<\/p>\n

If your computer runs Windows OS follow the steps below to clear your DNS cache:<\/p>\n

1. On the search box in the Windows computer, type Command prompt<\/b><\/p>\n

2. Right click the application and select Run as Administrator<\/b><\/p>\n

3. Type the following command and press enter:<\/p>\n