{"id":9177,"date":"2023-12-27T10:41:55","date_gmt":"2023-12-27T10:41:55","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=ht_kb&#038;p=9177"},"modified":"2024-09-20T11:15:30","modified_gmt":"2024-09-20T11:15:30","password":"","slug":"cant-send-message-error-cyberpanel","status":"publish","type":"docs","link":"https:\/\/www.truehost.com\/support\/knowledge-base\/cant-send-message-error-cyberpanel\/","title":{"rendered":"How to Fix &#8220;Can&#8217;t Send Message&#8221; Error on CyberPanel"},"content":{"rendered":"\n<p>You may get a &#8220;Can&#8217;t Send Message&#8221; error when sending an email from your domain email on CyberPanel. In this guide, we will look at ways to solve this error.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-zoooom\"><img loading=\"lazy\" decoding=\"async\" width=\"241\" height=\"82\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-11.png\" alt=\"\" class=\"wp-image-9180\" srcset=\"https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-11.png 241w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-11-50x17.png 50w\" sizes=\"auto, (max-width: 241px) 100vw, 241px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>MailServer SSL<\/strong><\/li><\/ol>\n\n\n\n<p>We will add a MailServer SSL to our domain name. Login to your CyberPanel dashboard, then click SSL. Click MailServer SSL:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-zoooom\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-1024x448.png\" alt=\"\" class=\"wp-image-9179\" srcset=\"https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-1024x448.png 1024w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-300x131.png 300w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-768x336.png 768w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-50x22.png 50w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-1536x672.png 1536w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-920x402.png 920w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-600x262.png 600w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10-320x140.png 320w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-10.png 1887w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Click the Select Website to choose the domain name then click Issue SSL. Ensure you issue SSL for both domain and mail.domain.<\/p>\n\n\n\n<p>After-which, retry sending the email and confirm the email was sent successfully.<\/p>\n\n\n\n<p>2. <strong>DNS Records<\/strong><\/p>\n\n\n\n<p>There could be missing DNS regords, especiallly SPF and TXT records concerning mailserver records.<\/p>\n\n\n\n<p>In your CyberPanel dashboard, click DNS then click Add\/Delete DNS records. Choose the website in the drop-down box:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-zoooom\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-1024x473.png\" alt=\"\" class=\"wp-image-9182\" srcset=\"https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-1024x473.png 1024w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-300x139.png 300w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-768x355.png 768w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-50x23.png 50w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-1536x709.png 1536w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-920x425.png 920w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-600x277.png 600w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12-320x148.png 320w, https:\/\/www.truehost.com\/support\/wp-content\/uploads\/2023\/12\/image-12.png 1611w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Head over to your DNS management Platform and check the SPF and default_domainkey records match with the records provided in your CyberPanel dashboard.<\/p>\n\n\n\n<p>These are the two ways to remove the rror and ensure the emails are sent successfully.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may get a &#8220;Can&#8217;t Send Message&#8221; error when sending an email from your domain email on CyberPanel. In this guide, we will look at ways to solve this error. MailServer SSL We will add a MailServer SSL to our domain name. Login to your CyberPanel dashboard, then click SSL. Click MailServer SSL: Click the [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[2121],"doc_tag":[],"class_list":["post-9177","docs","type-docs","status-publish","hentry","doc_category-cyberpanel"],"year_month":"2026-06","word_count":163,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Ian M","author_nicename":"ian","author_url":"https:\/\/www.truehost.com\/support\/author\/ian\/"},"doc_category_info":[{"term_name":"Cyberpanel","term_url":"https:\/\/www.truehost.com\/support\/docs-category\/cyberpanel\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix &quot;Can&#039;t Send Message&quot; Error on CyberPanel -<\/title>\n<meta name=\"description\" content=\"You may get a &quot;Can&#039;t Send Message&quot; error when sending an email from your domain email on CyberPanel. 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