Truehost Cloud provides a robust backup system across all its Web hosting and reseller hosting plans. Choose from options like Email Restoration, File/Folder Restoration, Database Restoration, or Full Account Backup to expedite recovery with minimal issues.

When facing problems with your website, database, or emails, the inclination might be to perform a full account restore. However, this approach resets everything to the backup date, eliminating changes made afterward. It’s the slowest option and briefly puts your website offline.

Below are various situations you might encounter, along with the suggested backup restoration strategy:

1. Accidental File Changes:

• Situation: Accidentally deleted, modified, or overwrote an important file.
• Recommended Strategy: Easily restore the file using the File and Folder Restoration tool.

1. Software Upgrade Issues:

• Situation: Performed a WordPress or other software upgrade that broke your site.
• Recommended Strategies:
  • Troubleshoot errors first. If unsuccessful:
  • Easiest: Perform a Full Account Restore (all files and emails revert).
  • Best: Restore the WordPress folder and database separately using the File & Folder Restoration and Database Restoration tools.

1. Deleted Email Recovery:

• Situation: Deleted an important email.
• Recommended Strategies:
  • Check Trash folder in Webmail.
  • Use Email Restoration tool for full email address restoration, considering recent emails may be lost.

1. Account Hacking Incident:

• Situation: Account got hacked.
• Recommended Strategy: Perform a Full Account Restore to a clean date.

1. Mistake in Software Page Update:

• Situation: Made a mistake while updating a WordPress or other software page through the administrative dashboard.
• Recommended Strategies:
  • Explore app’s administrative dashboard for rollback options.
  • Easiest: Perform a Full Account Restore (all files and emails revert).
  • Best: Restore the WordPress (or other app’s) database with a Database Restoration.

1. Website Error Troubleshooting:

• Situation: There is an error on your website.
• Recommended Strategies:
  • Troubleshoot errors. If unsuccessful:
  • Easiest: Perform a Full Account Restore (all files and emails revert).
  • Best: Restore the specific error-causing file using the File & Folder Restoration tool, then consider Full Account Restore if needed.